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Temporarily Closed for In-Store / Curb-Side Available!

TERMS + CONDITIONS

S T O R E   P O L I C I E S

TERMS OF SERVICE

All products must be paid in full before leaving the store.

Once items have left our store and in the customers care we are not responsible for those items.
 
All product purchased from WL must be removed within 7 days from date of purchase, otherwise storage fee may apply.
 
We are happy to take orders over the phone, a receipt signature will be required upon pick-up.
 

CUSTOM ORDERS
Custom orders require customer approval signature, and 50% - 100% payment is required based on type of product + circumstance - All custom orders are final.

ONLINE PURCHASES 
We currently offer a click + pick-up system, so feel free to shop 24/hours a day and secure that special piece and we will email a confirmation with pick-up details, please add us to your contacts and/or check your spam folder.

Automatic shipping will be available soon, in the meantime please email us to see if we can ship something specific to you. 

METHOD OF DELIVERY
Coming Soon for online purchases.
 
 

R E T U R N  P O L I C Y 
Winterberry Lane has a no-exchange and no-refund policy. This is due to the delicate nature + uniqueness of our products (often one of a kind), and it assures our customers that all WL product is in new condition at all times and has not previously been sold, returned and/or used. Antique and Vintage items are sold as is and are clearly labelled. 

Why are all sales final? We are proud to be a local + private retail boutique; part of what makes us different is our collection of unique pieces. In a time when it has never been easier to purchase, take home, try-on, and return merchandise, we are not able to follow the same policies as large chain stores.

We make every effort to send product photos, measurements and as much information we can to help in your decision process, 24 hold time is available on merchandise. 

P A Y M E N T   A C C E P T E D 
Cash, Debit, Visa; Mastercard

 

Thank You!
​When you shop with us, you are supporting your community, and it matters! 

We often hear: "there are not many stores like this anymore" and we want to keep the boutique style shopping alive - we wouldn't be able to do it without you.

WL is locally owned + operated, a family business since 2004 - From our family to yours, thank you + we appreciate your business!